Privacy Policy
Your privacy is fundamental to our operations. This comprehensive policy explains how DustGuard Ltd collects, uses, protects, and shares your personal information in accordance with GDPR and applicable UK data protection laws.
Information We Collect
Personal data we gather to deliver our services
Personal Identification Information
We collect personal information that you voluntarily provide when interacting with our services, including but not limited to:
- Full name, email address, and contact information when requesting quotes or consultations
- Business details including company name, industry, and operational requirements
Technical and Usage Data
We automatically collect certain information when you visit our website:
- IP address, browser type, device information, and operating system details
- Pages visited, time spent on site, referral sources, and click-through data
- Cookies and similar tracking technologies for enhanced user experience
Service-Related Information
Data collected in relation to our cleaning and maintenance services:
- Service preferences, scheduling requirements, and access permissions
- Safety protocols, health requirements, and compliance documentation
How We Use Your Information
Purposes and legal basis for processing your personal data
Service Delivery
Providing and maintaining our cleaning services, managing schedules, and ensuring quality standards according to contractual agreements and legitimate business interests.
Communication
Responding to inquiries, sending service updates, appointment reminders, and important notifications related to your account and our services.
Legal Compliance
Meeting regulatory requirements, maintaining required documentation, and ensuring adherence to health and safety standards in our operations.
Business Improvement
Analyzing service performance, developing new offerings, and enhancing customer experience based on feedback and usage patterns.
Legal Basis for Processing
Contract Performance
Processing necessary to fulfill our cleaning service contracts with you.
Legitimate Interest
Processing for business development, service improvement, and operational efficiency.
Legal Obligation
Meeting statutory requirements for business operations and health and safety compliance.
Consent
Marketing communications and non-essential data processing where explicit consent is obtained.
Information Sharing and Disclosure
When and how we share your personal information
We Never Sell Personal Data
DustGuard Ltd does not sell, rent, or trade your personal information to third parties for their marketing purposes.
Service Providers
Trusted third parties who assist in our operations under strict confidentiality agreements.
Legal Requirements
Disclosure when required by law, court order, or to protect our rights and safety.
Business Transfers
In case of merger, acquisition, or sale of business assets with data protection provisions.
Data Security and Protection
How we safeguard your personal information
Technical Safeguards
- SSL encryption for all data transmission
- Secure servers with regular security updates
- Multi-factor authentication for staff access
- Regular security audits and penetration testing
Organizational Measures
- Staff training on data protection protocols
- Role-based access controls and permissions
- Regular data retention and deletion reviews
- Incident response and breach notification procedures
Data Retention Policy
We retain personal information only as long as necessary for the purposes outlined in this policy:
- • Active Customers: Duration of service relationship plus 7 years for legal compliance
- • Marketing Contacts: Until consent is withdrawn or 2 years of inactivity
- • Website Analytics: 26 months maximum for aggregated usage data
- • Job Applications: 6 months unless employment is offered and accepted
Your Data Protection Rights
Comprehensive rights under GDPR and UK data protection law
Right of Access
Request copies of your personal data and information about how we process it.
Response: 30 daysRight to Rectification
Correct inaccurate or incomplete personal information we hold about you.
Free of chargeRight to Erasure
Request deletion of your personal data under certain circumstances.
"Right to be forgotten"Right to Restriction
Limit how we process your data in certain situations.
Processing limitedRight to Data Portability
Receive your data in a structured, machine-readable format.
Structured data formatRight to Object
Object to processing based on legitimate interests or for direct marketing.
Marketing: immediateHow to Exercise Your Rights
Contact Information
Submit requests to our Data Protection Officer:
- • Email: [email protected]
- • Phone: +44 20 7589 4567
- • Mail: Data Protection Officer, DustGuard Ltd, 125 High Street, South Kensington, London SW3 4RP
Response Timeline
We will respond to your request within:
- • Access requests: 30 days
- • Rectification: Within 72 hours
- • Erasure: 30 days
- • Objections: Immediate for marketing
Right to Complain
If you're not satisfied with our response to any data protection request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
Cookies and Tracking Technologies
How we use cookies to enhance your browsing experience
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and analyzing how you use our site.
Essential Cookies
Always Active
Required for basic website functionality and security features.
- • Session management
- • Security authentication
- • Load balancing
- • Shopping cart functionality
Analytics Cookies
Optional
Help us understand how visitors interact with our website.
- • Google Analytics 4
- • Page visit tracking
- • Performance monitoring
- • User behavior analysis
Marketing Cookies
Optional
Used to deliver relevant advertisements and measure campaign effectiveness.
- • Targeted advertising
- • Social media integration
- • Conversion tracking
- • Remarketing campaigns
Managing Your Cookie Preferences
Browser Settings
You can control cookies through your browser settings:
- • Chrome: Settings → Privacy and Security → Cookies
- • Firefox: Options → Privacy & Security → Cookies
- • Safari: Preferences → Privacy → Cookies
- • Edge: Settings → Privacy → Cookies
Cookie Consent Tools
We provide cookie management tools on our website:
- • Cookie banner with granular controls
- • Preference center for all cookie types
- • Easy opt-out mechanisms
- • Regular consent refresh reminders
Specific Cookie Details
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| _ga | Google Analytics - User identification | 2 years | Analytics |
| _gid | Google Analytics - Session tracking | 24 hours | Analytics |
| _gat | Google Analytics - Rate limiting | 1 minute | Analytics |
| session_id | Website session management | Session | Essential |
| cookie_consent | Cookie preference storage | 1 year | Essential |
International Data Transfers
How we handle data transfers outside the UK and EEA
Adequacy Decisions
We may transfer your personal data to countries that the European Commission has determined provide an adequate level of data protection, including Canada, Japan, South Korea, and the United Kingdom (post-Brexit).
Standard Contractual Clauses
For transfers to countries without adequacy decisions, we use Standard Contractual Clauses (SCCs) approved by the European Commission to ensure adequate protection.
- European Commission-approved SCCs
- Additional safeguards for sensitive data
- Regular compliance monitoring
- Data subject rights protection
Binding Corporate Rules
Where applicable, we implement Binding Corporate Rules (BCRs) for intra-group transfers to ensure consistent data protection standards.
- ICO-approved BCR framework
- Group-wide data protection policy
- Supervisory authority oversight
- Regular compliance audits
Data Transfer Impact
Your rights under GDPR continue to apply when your data is transferred internationally. You can contact us for more information about specific transfer mechanisms and safeguards in place.
Policy Updates and Changes
How we notify you about changes to this privacy policy
Notification Process
When we make significant changes to this privacy policy, we will notify you through:
- Email notification to registered users
- Prominent notice on our website
- Updated policy version with date
- 30-day advance notice for material changes
Your Options
If you disagree with policy changes, you have several options:
- Close your account and request data deletion
- Withdraw consent for specific processing activities
- Request data portability before changes take effect
- Contact us with concerns or questions
Policy Version History
Version 2.1
January 2024Updated cookie policy and added sections on AI data processing and automated decision-making.
Version 2.0
March 2023Major revision to align with UK GDPR following Brexit and updated organizational structure.
Version 1.0
May 2018Initial GDPR-compliant privacy policy implementation.
Contact Information
Get in touch with our data protection team
DustGuard Ltd - Data Protection Office
Registered Office
DustGuard Ltd
125 High Street
South Kensington
London SW3 4RP
United Kingdom
Phone & Fax
+44 20 7589 4567
Monday-Friday: 8:00-17:00
Saturday: 9:00-13:00
Email Addresses
[email protected]
[email protected]
Data protection queries welcome
Business Hours
Monday - Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed
Emergency services available 24/7
Data Protection Officer
For GDPR compliance questions and data protection requests
Security Team
Report security concerns or data breach incidents
Customer Support
General inquiries and service-related privacy questions
Additional Resources
Related Policies
- Cookie Policy - Detailed information about our cookie usage
- Terms of Service - Service terms and conditions
- Contact Page
External Resources
- Information Commissioner's Office - UK data protection authority
- European Commission GDPR - Official EU GDPR information
- GDPR.eu - Practical GDPR compliance guide
Quick Navigation
Need Help?
If you have any questions about this privacy policy or how we handle your data, don't hesitate to contact us.
Contact our DPOPolicy Summary
Key Commitments
- Full GDPR and UK compliance
- No selling of personal data
- Transparent data practices
- 30-day response guarantee
- Advanced security measures